What is eligible for a return?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods or items that cannot be returned to us include medical and sanitary goods, hazardous materials, or flammable liquids or gases. We also cannot refund gift cards, downloadable software products, and health and personal care items.
Some custom items, such as handcrafted knives and wooden products are designed to be sold as-is and cannot be returned once purchased. The only exception to this is if a hand-made item arrives defective, damaged, or not as described.
What we need from you to get a return started
We would need to receive an email from you which includes your name, order number, item(s) purchased, and reason for return.
We will then process your request and send a return email with where to ship the item to along with further instructions. That's it!
Refunds
For your item to qualify for a refund, it must be sent back to us within 30 days of delivery to you. It also must be in unused, new condition. We want to be able to get this product to a new home so the packaging should be original and undamaged.
If the return is approved, a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
We want to get you back your hard-earned money as soon as possible. If you haven’t received a refund yet, here are some things to look into.
1. Double-Check your back account to make sure the funds aren't present or aren't scheduled to post on a later date.
2. Contact your credit card company. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team.jackofall@gmail.com.
Sale items
If you purchased one of our items that was on sale and your refund is approved, we can only refund the sale price to you and not the original.
Exchanges (if applicable)
We understand that sometimes, items get damaged in transit. It can be frustrating to wait for an item to arrive only to have it be delivered in a broken condition. We are willing to exchange your broken product for a brand-new, undamaged one. Send us an email and we will get the ball rolling!
Shipping
Once you begin the return/exchange process with us, we will send you an email with detailed instructions and an address to ship your return to.
Shipping costs for a return will be the responsibility of the customer. If you receive a refund, the cost of return shipping will be deducted from your refund. Please keep in mind that shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. Due to the nature of shipping, we can't guarantee that we will receive your returned item and we recommend protecting your return with these options.